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Can I have the first package shipped to me so I can present it as a gift?

Yes, at checkout we offer the option to get the first GRAND HUG of a new subscription sent to a different address so you can present the recipient with a physical gift. Subsequent GRAND HUG  will be sent to the shipping address provided.

After filling out the recipient’s information, you will proceed to checkout, which will bring you to the Shipping Address page. Fill out the recipient’s shipping address and check the box at the top that says “Ship the first gift to you to give the gift in person.” The First GRAND HUG Address form will open directly below.

Do you offer gift wrapping?

Currently, we don’t offer gift wrapping. However, each GRAND HUG arrives in decorative packaging suitable for the holiday or event you are celebrating.

If the recipient has received GRAND HUG before, will they receive the same ones again?

NO WAY!  We identify and cross reference GRAND HUGS for recipients with the same name and address.

What if the recipient moves to a new home, how do I notify so that future GRAND HUGS go to the new address?

Please email support@grandhugsgifts and supply your subscription information and we’ll update the GRAND HUG delivery address and reply with a confirmation.

Will each pillowcase in my GRAND HUGS subscription be the exact pattern shown in the example?

Your pillow case will be constructed with the exceptional quality shown, however, the pattern will be appropriate for the holiday or event as well as the age of the recipient and not necessarily the exact pattern shown.

When will my holiday/event item be shipped?

Your GRAND HUG will be shipped no less than 7 days prior to the holiday/event for orders received 14 days prior.

When will my subscription start?

You first package will be shipped 7 days prior to the first holiday/event you have requested.

May I request RUSH delivery on my GRAND HUG?

Yes, there is a $15 fee to RUSH your GRAND HUG to your loved one!

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Frequently asked questions